Warranty Summary

Please note:

The Owners/Instruction manual you received with your Koolaire machine may have indicated a one year warranty. We increase the value of your Koolaire machine by extending your warranty to the terms and conditions below.

If desired, a new Owners/Instruction manual can be downloaded from Service >Literature.

Koolaire Ice Machines
  • Evaporator - 5 year parts and labor
  • Compressor - 5 year parts and 3 years labor
  • Ice Machine - 3 year parts and labor
  • Remote Condenser - 3 year parts and labor
  • Residential application 1 year parts and labor
Koolaire Ice Storage Bins

Warranty Claim Form


This is a digital copy of the Warranty Labor Claim and is only intended for use by Manitowoc Ice & Kooliare Factory Authorized Service and Distributor Authorized Service Companies.  Do not Distribute this form without written consent from Manitowoc Ice / Koolaire.  Only FAS's and DASD's are Authorized to conduct warranty for Manitowoc Ice and Koolaire ice machines. 

To use the digital form: 

  1. Click on the Warranty Claim Form image on the right and the form will open in a new window or tab. 
  2. Complete the form.  All Red outlined fields are required.  (see below for Detailed Instructions)
  3. Save an Electronic copy:
    • FAS =
      • 1 for your records
      • 1 for the factory
      • 1 for the customer
    • DASD =
      • 1 for your records
      • 1 for you local distributor
      • 1 for the customer
  4.   Submit the Claim:
    • FAS (choose one of the following)=
      • Email,
      • Fax, 1-800-235-9695 or 1-920-683-7585
      • Mail
        • Manitowoc Ice, ATTN:  Claims Processing, P.O.Box 1720, Manitowoc, WI54221-1720
    • DASD = (All Claims must be submitted to your local distributor:
      • They will advise the best method of submittal and supply the proper address. 
  • Please provide a copy of the original invoice if available.
  • All Parts must be purchased and processed through the local Distributor.
  • Please Call 1-800-545-5720 or 1-920-682-0161 for any questions regarding the electronic Labor Claim Form and ask for Claims Processing. 


  Instructions Warranty Service Guide:


  Online Training:  

(ICE1001-Warranty & Claim Process) 

Claims Processing System (CPS)

NOTE:  The CPS is used only for claim submission for service work already performed by an authorized servicer, not for requesting service on Welbilt equipment.  If you need to request service please contact the local Welbilt authorized servicer or distributor.

To access the CPS click here.

You must be issued a username and password before you can access the system.Please, email to request access and include the brand(s) for which you need to submit a claim. 
Refer to "CPS Instructions" for details on how to use the system.
Refer to "KC Multiple Claim Upload" for details on how to upload many claims simultaneously.

Frequently Asked Question
Refer to FAQ's to view a few questions that we receive regularly from some of our users.

Convotherm Software Updates

We are pleased to provide you the latest software updates of the Convotherm range.

Please just agree our terms and conditions of licence and use for using the software.

I noticed the terms and conditions of licence and agree

Please note:

The particular software update for Convotherm 4 gas units has to be done by an authorised service partner (there are adjustment steps necessary).

Please ensure that only software which is suitable for the unit series is installed on your Convotherm unit. This software cannot be used for other unit types from the range. If this is disregarded, no liability will be assumed for malfunctions.

Convotherm Service manuals

This section is available for authorized service partner only.

Some files are protected with a password. If you need the password please get in contact with our After Sales Service:

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