Koolaire offers online training programs. These programs are often pre-requisites to attend our Factory Service Schools.

The information contained in this training is intended for use by an authorized service technician. It is not intended to replace the information found in the Installation or Service Manuals provided with the equipment. If you are an end user in need of assistance you should contact Manitowoc Ice,, to find an authorized service technician in your area. Manitowoc Ice requires that all equipment be serviced by an authorized service provider.  Manitowoc does not warrant or guarantee the services of non-approved third parties. 

Click on any of the links below to begin the online training session.

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Koolaire Online Technical Training Modules
*Download time may exceed 3 minutes depending on your internet connection
Modular Ice Machines

(Course #ICE1136) Koolaire Component Identification & Removal
(Course #ICE1137) Koolaire Installation
(Course #ICE1138) Koolaire Cleaning & Sanitizing
(Course #ICE1139) Koolaire Sequence Of Operation
(Course #ICE1140) Koolaire Troubleshooting Part-I
(Course #ICE1141) Koolaire Troubleshooting Part-II


UnderCounter Ice Machines
(Course #ICE1142) Koolaire UnderCounter Overview
(Course #ICE1143) Koolaire UnderCounter Installation
(Course #ICE1144) Koolaire UnderCounter Cleaning Sanitation
(Course #ICE1145) UnderCounter Sequence of Operation
(Course #ICE1146) UnderCounter Troubleshooting


Electronic Document Catalog - Training Video
*Download time may exceed 3 minutes depending on your internet connection

Koolaire Technical Training Level I Quarterly Webcast

**Note** Schedules and Topics are subject to change or be cancelled without notice. All times are listed as USA Central Time Zone (-6 hours from GMT/Zulu time). All Webcasts will be monitored and recorded.  By logging into the audio you agree to be monitored or recorded and to comply with all applicable laws. 

Webcasts presented by Jonathan Bailey:  

Scroll Down for Dates and Log in Information:

Click Here to Download a Printable 2020 Webcast Schedule.

Sign up for our webcast invites and reminders right to your inbox

October 15th, 2020 - USA 9:00am Central

Training Topic:  (Course #ICE1159)
KOOLAIRE Modular & UnderCounter Quarterly (1) hour webcast

9:00am Central USA Time:
Join Meeting:  Click Here!

Join by phone:  +1 786-749-6212

Find a Local Number:  Click Here!

Conference ID:  221 264 930#

October 15th, 2020 - USA 5:00pm Central

Training Topic:  (Course #ICE1159)
KOOLAIRE Modular & UnderCounter Quarterly (1) hour webcast

9:00am Central USA Time:
Join Meeting:  Click Here!

Join by phone:  +1 786-749-6212

Find a Local Number:  Click Here!

Conference ID:  110 919 493#

Level II Field Training as well as our Level III Factory Training Programs are NATE Approved for Continuing Education Hours (CEH)!

NATE Course ID# - Manitowoc Ice Field Training Class
  • ICE2001=NATE ID# 5596-0002, All Day Field Training = 8 CEH
  • ICE2002=NATE ID# 5596-0003, Half Day Field Training = 4 CEH
  • ICE3005=NATE ID# 5596-0004, Regional Two Day Field Training = 16 CEH
All CEH hours are for: Light Commercial Refrigeration Service & Commercial Refrigeration Service
Manitowoc Ice is known for quality service training and strives to maintain this level of excellence in aftermarket support. In an effort to continue providing this quality training and to provide additional benefits for attendees, Manitowoc Ice Service Training is pleased to announce that it has been established a a North American Technician Excellence (NATE) Training Provider, now for Both Field and Factory Face to Face Training.

USA/Canada Level II Face to Face Field Training is Converting to Virtual for the remainder of 2020.  

Half-Day Field Training
Course #ICE2002

All-Day Field Training
Course #ICE2001

Virtual 2020-2021 Field Training Schedule for USA and Canada:  COMING SOON! 

Field Service Seminars are 1/2 day and 1-day seminars conducted by factory personnel. Contact your Manitowoc/Koolaire Distributor for dates, locations, and times (International, Canada, USA). Go to our Distributor locator and enter USA zip code, Canadian Province, or country name to retrieve the distributor name and contact information.

Get 36 Hours of NATE Continuing Education Hours while learning about our Indigo NXT Ice machines!

Factory Service School training includes 4 1/2 days of in-depth classroom and hands on instruction. Includes a hands-on area with 25+ operating ice machines that the instructor has rigged to malfunction.
  • Prerequisite includes completion of Online Training
  • Programs
  • Daily quizzes will be used to verify comprehension

NATE Course ID# 5596-0001 (CEH) Continuing Education Hours
  • 36 Hours - Light Commercial Refrigeration: Service
  • 36 Hours - Commercial Refrigeration: Service

Factory Service School Instructor:

Jonathan Bailey

2020 Level III Training Schedule


Course Number #ICE3002
  • December 7-11, 2020 - (Suspended)


Course Number #ICE3003
  • November 9-13, 2020 - (Suspended)
Technicians who attend Introductory Factory Schools receive the same amount of information as Advanced Factory School Technicians, however Introductory class is more detail oriented. See Technician registration form to determine which school you should attend .
  • For more information please contact Laurie Lewin at:  920-683-7806 or Email:   
  • **We reserve the right to change dates or cancel classes as circumstances require. Minimum number of Students for Factory Training is 15 people. We will cancel the class if the 15 student minimum is not met two weeks prior to training.

    To register for one of our Service Schools, download and complete a registration form below:
  • Per Person Cost
    • Technician Factory Service School - $860
    • (FAS) Factory Authorized Service Factory School - $793
    Tuition includes Hotel Room and Lunch. Hotel rooms are double occupancy - add for a single room. Subtract per person for two or more people.

Convotherm Software Updates

We are pleased to provide you the latest software updates of the Convotherm range.

Please just agree our terms and conditions of licence and use for using the software.

I noticed the terms and conditions of licence and agree

Please note:

The particular software update for Convotherm 4 gas units has to be done by an authorised service partner (there are adjustment steps necessary).

Please ensure that only software which is suitable for the unit series is installed on your Convotherm unit. This software cannot be used for other unit types from the range. If this is disregarded, no liability will be assumed for malfunctions.

Convotherm Service manuals

This section is available for authorized service partner only.

Some files are protected with a password. If you need the password please get in contact with our After Sales Service:

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